How can I Return an Item Back to Inventory

cieTrade's return feature allows you to pick specific inventory items from an Inventory Shipping worksheet and create a return back into inventory for the item.  This feature does not alter the sale. It works by re-receiving the inventory on a separate Inventory Receiving (PR-) worksheet with its original landed cost. 

Please note: Only serial (lot) inventory is supported at this time and you can only return one item at a time. 

1. Go to the Inventory Shipping worksheet you want to return an item on. 

2. On the front of the Worksheet, at the end of the line item you want to return, click on the circle, then click 'Return Item'. 3. You will receive a green message banner at the top of the screen letting you know that the item was successfully returned to inventory. 

4. The packing list colored dot will now be empty on the Shipping Worksheet:

4. If you drill down to the inventory record for this product (2566) it will show as depleted. This is because it has been technically sold out of inventory and received as a new product. The Post Date will default to today's date and the Worksheet will automatically be posted. 

5. The new Inventory Item will have all of the original attributes such as Supplier, Purchase Orders, warehouse, class/location, and pricing. 

If you have additional questions, please contact the Support Team via email to support@cietrade.net.