Help & Support


Frequently Asked Questions

Find answers to our most frequently asked questions here.

63 articles

Overview of Modules

Browse through our helpfiles for the different modules in

7 articles

User Manual

This section of helpfiles are designed to assist in the process of joining cieTrade.

17 articles

Popular Articles

Our most popular and viewed articles can be found here.

21 articles

Video Library

Explore our video resources & see how easy it is to use

17 articles


Configure, invite new users, and get started doing business.

53 articles

Operations & Workflows

Review standard functions and find helpful workflow solutions.

72 articles


Integrate with your accounting system and perform accounting functions.

52 articles

Waste Brokerage

Learn how our waste brokerage module works here.

12 articles

Warehouse Module

Explore the functionality of our warehouse module here.

13 articles


Learn about our container export functionality here.

16 articles

CRM Features

Learn more about the tools available to help manage client relationships.

8 articles

Public Scale Operations

Acquire knowledge of how to manage your public scale operations.

6 articles


Understanding our Agency module and its function.

2 articles


Standard documents available in are listed here and discussed further.

73 articles


View a list of available reports and explore each report in more detail.

41 articles

Mobile Applications

Learn more about our mobile apps, their functionality, and how to best utilize them.

11 articles


Explore how to use our ciePhoto mobile application here.

3 articles

Additional Features

These tools and tricks will help to enhance your experience.

17 articles


1 article

Your Subscription

Account Management

7 articles


6 articles

Slide Out Panel

AP Ledger Help Topics

15 articles


2 articles


2 articles

Brokerage Worksheet Help Topics

20 articles

Booking Help Topics

8 articles

Brokerage Help Topics

26 articles

Closing Adjustments Help Topics

2 articles

Contract Roll Forward Help Topics

1 article

Converting Job Help Topics

4 articles

Counterparty Help Topics

10 articles

Expense Allocations Help Topics

6 articles

Inbox Help Topics

4 articles

Inventory Receiving Help Topics

9 articles

Inventory Shipping Help Topics

17 articles

Letter of Credit Help Topics

3 articles

Price Manager Help Topics

4 articles

Process Period End Help Topics

6 articles

Products Help Topics

11 articles

Purchase Order Help Topics

10 articles

Reports Help Topics

35 articles

Sales Order Help Topics

13 articles

Voucher Inquiry Help Topics

6 articles