How to Unlock Vendors in QBO

If you come across the following error when synching or saving a counterparty, the vendor is likely marked inactive in QBO. To correct this, please follow the steps below.

How to Reactivate Inactive Vendors in QBO:

1. Navigate to QBO and click on Expenses > Vendors. 

2. Click on the gear icon to access the list settings. 

3. Mark the checkbox to include inactive. 

4. Locate the vendor you would like to reactivate.

5. Click "Make Active" in the action column.

After the vendor is made active in QBO, you can navigate back to cieTrade and synch.

If you have additional questions, please contact the Support Team via email to support@cietrade.net.