What is ciePortal?
Customer Web Portal
Empower your customers with a 24/7 digital support center.
ciePortal is a single service web portal that integrates seamlessly with your cieTrade system. It provides your customers with secure and immediate access to their shipping, payment and pricing information from anywhere. It helps save time and adds value to your relationship with your trading and recycling partners, while minimizing requests to your back office. For a complete break down, see ciePortal (PDF).
Real-time Information
On-demand access to shipment details, summary reporting and contract information is available for customers and suppliers directly from your website. You can drill down to view important details, including load details, statuses, contract terms and more. You can also export to Microsoft Excel for further analysis.
Measure Recycling Efforts
Your trading and recycling partners can instantly evaluate their recycling efforts with a material distribution chart that displays recycled tonnage with user definable categories. Information is gathered based on actual tonnage and distribution of recycled commodities. It also features an Environmental Impact Statement, based on EPA guidelines, that makes it easier for customers to measure the performance of their recycling program.
Features
Getting Setup
In order to gain access to the portal, you must contact the support team. An account setting will need to be enabled, which can only be done by a support member. The best way to reach one of them is by email, which can be directed to support@cietrade.net. An alternative method would be to call our office, which can be reached at 203-323-0074. It is a quick and painless process. We encourage you to inquire with a team member if you have questions, or would like to move forward with setting up the portal.
There are two factors that push data into the portal:
1) Your products must have a Report Product Type selected on the Product profile.
2) There must be POSTED or INVOICED worksheets available with weights for the counterparty and location you've set up the portal login for.
Clients are responsible for setting up their own Report Product Types in the system. To do so, navigate to Products and select a commodity to edit. Then choose a Report Product Type within the Attributes tab and click Save.
Clients are also required to set up and manage their own customer login credentials. For more information on how to do so please visit our help file here.
If you have additional questions, please contact the Support Team via email to support@cietrade.net.